ch999 Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and ch999 ("ch999", "we", "us", "our") governing your access to and use of the ch999 online casino and sports betting platform available at ch999.io ("Platform"). By registering an account, accessing the Platform, depositing funds, or placing any wager, you unconditionally accept these Terms in their entirety.

These Terms should be read in conjunction with the ch999 Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of this agreement. If there is any conflict between these Terms and any other document on the Platform, these Terms shall prevail unless explicitly stated otherwise.

ch999 reserves the right to update, amend, or replace these Terms at any time. Continued use of the Platform following the publication of revised Terms constitutes your acceptance of the changes. It is your responsibility to review these Terms periodically.

2. Eligibility and Registration

To register a ch999 account, you must:

• Be at least 21 years of age at the time of registration;
• Be a resident of or physically located in a jurisdiction where online gambling is not prohibited by applicable law;
• Provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and phone number;
• Not be a current or former employee, contractor, director, or officer of ch999, or an immediate family member of any such person;
• Not be registered on any self-exclusion list or have voluntarily closed a ch999 account under the Responsible Gaming programme;
• Not be acting on behalf of any third party or for commercial purposes.

ch999 operates a strict one-account-per-player policy. Each individual may maintain only one active account on the Platform. Any duplicate accounts identified by ch999 will be closed and balances associated with duplicate accounts may be voided at ch999's sole discretion. Players found operating multiple accounts to exploit promotional offers will be permanently banned from the Platform.

ch999 reserves the right to decline any registration application without providing a reason. Registration on the Platform does not guarantee ongoing access, and ch999 may impose restrictions on account functionality at any time in accordance with its risk management and compliance procedures.

3. Account Management

You are solely responsible for the security and confidentiality of your ch999 account credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any third party or allow any other person to access or use your account.

All activity conducted through your ch999 account — including deposits, wagers, and withdrawal requests — is your sole responsibility. ch999 will not be held liable for any losses resulting from unauthorised access to your account where you have failed to maintain adequate security precautions.

If you suspect that your account credentials have been compromised or that unauthorised activity has occurred on your account, you must notify ch999 immediately by contacting our support team via live chat or email. ch999 will investigate such reports and may temporarily suspend the affected account during the investigation period.

ch999 may request additional identity verification documents — including copies of a National Identity Card, passport, or utility bill — at any time as part of its Know Your Customer (KYC) compliance programme. Failure to provide requested documents within a reasonable timeframe may result in withdrawal restrictions or account suspension.

Players may request account closure at any time by contacting ch999 support. Upon closure, any remaining balance will be processed for withdrawal to the player's verified payment method, subject to all applicable verification requirements having been satisfied. ch999 does not charge a fee for account closure.

4. Deposits and Withdrawals

ch999 processes all transactions in Bangladeshi Taka (BDT). The following payment methods are accepted for deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. ch999 does not charge processing fees on standard deposits or withdrawals made via the supported Bangladeshi mobile financial services providers.

Deposits: The minimum deposit amount on ch999 is ৳200. Deposits via bKash, Nagad, Rocket, and Upay are credited to your ch999 balance instantly during standard Bangladesh Standard Time (BST, UTC+6) business hours. ch999 does not accept deposits from third-party accounts — all deposits must originate from a payment account registered in your own name.

Withdrawals: The minimum withdrawal amount is ৳500. Withdrawal requests for fully verified accounts are typically processed within 15 to 45 minutes during standard BST hours. ch999 reserves the right to perform additional verification checks before processing any withdrawal, particularly for large amounts or where unusual account activity has been detected.

All withdrawals will be returned to the same payment method used for the corresponding deposit where technically possible. ch999 will not process withdrawals to third-party accounts or payment methods not registered in the player's name. Any attempt to withdraw funds to an unverified account will result in the withdrawal being placed on hold pending successful identity verification.

ch999 reserves the right to withhold withdrawal requests pending investigation if there are reasonable grounds to suspect fraudulent activity, money laundering, or breach of these Terms. In such cases, ch999 will notify the affected player and provide a reasonable opportunity for the player to respond before any decision is taken.

5. Bonuses and Promotions

ch999 offers a range of promotional bonuses including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as the Bangladesh Premier League, Eid, and Pohela Boishakh. All promotional offers are subject to the following general conditions:

• Bonuses are available to players who have a fully verified ch999 account unless otherwise stated;
• Each bonus may only be claimed once per player, per household, per device, and per IP address unless explicitly stated otherwise in the offer terms;
• Bonus funds must be wagered the required number of times before any associated winnings can be withdrawn;
• ch999 reserves the right to withdraw any bonus offer at any time prior to a player opting in;
• Bonuses may not be transferred between players or exchanged for cash outside the applicable wagering requirements;
• Suspected abuse of promotional offers — including but not limited to creating multiple accounts, hedging bets, or using arbitrage strategies — will result in bonus forfeiture and may lead to account suspension.

ch999 may, at its sole discretion, alter the terms of an ongoing promotion, cancel a promotion entirely, or disqualify any player from a promotion where there is evidence of abuse or where a technical error has affected the promotion's integrity. ch999's decision on all promotional matters is final.

6. Game Rules and Betting

All casino games available on ch999 are supplied by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, Spribe, and Ezugi. Each game is governed by its own set of rules, which are accessible from within the game interface. Players are responsible for familiarising themselves with the rules of any game before placing real-money wagers.

All Random Number Generators used in ch999 casino games have been independently audited and certified by recognised testing laboratories. ch999 does not manipulate game outcomes. Published Return to Player (RTP) percentages are sourced directly from the certified game providers and represent theoretical long-term averages.

For sports betting, including cricket markets covering the Bangladesh Premier League, T20 internationals, the IPL, and ICC tournaments, the following rules apply:

• All bets are accepted subject to the availability of markets and ch999's prevailing odds at the time the bet is placed;
• In the event of a match being abandoned, postponed, or voided, bets will be settled in accordance with ch999's individual sport-specific rules;
• Live in-play betting markets are offered in real time; ch999 reserves the right to suspend or void live markets where data integrity cannot be confirmed;
• Maximum stake and payout limits apply to all markets and may vary by sport, event, and account status;
• ch999's decision on the settlement of all bets is final and binding.

In the event of a technical fault, communications failure, or game malfunction during a casino session or sports betting event, ch999 reserves the right to void the affected round or bet. No winnings arising directly from a verifiable malfunction will be paid. ch999 will make reasonable efforts to notify affected players and restore account balances to their pre-fault state where possible.

7. Prohibited Activities

The following activities are strictly prohibited on the ch999 platform. Players found engaging in any prohibited conduct will have their accounts suspended immediately, any pending withdrawals placed on hold, and any winnings derived from prohibited conduct voided:

• Fraud and misrepresentation: Providing false personal information during registration or verification, impersonating another person, or using stolen payment credentials;
• Money laundering: Using ch999 to deposit, transfer, or withdraw funds derived from illegal or fraudulent activity;
• Collusion: Coordinating with other players to gain an unfair advantage in poker, live dealer games, or any other competitive game format available on ch999;
• Automated software: Using bots, scripts, artificial intelligence tools, or any form of automated software to place bets or interact with the ch999 platform;
• Arbitrage and bonus abuse: Systematically exploiting odds differentials, placing hedged bets across accounts, or creating multiple accounts to claim bonuses more than once;
• Chargebacks: Initiating fraudulent payment chargebacks or disputes with a payment provider while retaining winnings derived from the disputed deposit;
• Hacking and interference: Attempting to access ch999's systems without authorisation, interfering with the platform's software, or exploiting technical vulnerabilities.

ch999 cooperates fully with law enforcement agencies and financial institutions investigating fraud, money laundering, or other criminal activity involving the Platform. Player account data and transaction records may be disclosed to authorised authorities in accordance with applicable law and the ch999 Privacy Policy.

8. Intellectual Property

All content on the ch999 platform — including but not limited to the ch999 brand name, logo, website design, software, game interfaces, text, graphics, audio, and video — is the exclusive property of ch999 or its licensed content providers and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in ch999's intellectual property beyond the limited, non-exclusive, non-transferable right to access and use the Platform for personal entertainment purposes.

You may not copy, reproduce, distribute, publish, transmit, modify, create derivative works from, or commercially exploit any content from the ch999 platform without prior written authorisation from ch999. Any unauthorised use of ch999's intellectual property may result in account termination and legal action.

9. Privacy and Data

ch999 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at ch999.io/privacy-policy. By creating an account on ch999, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ch999 implements industry-standard security measures — including 256-bit SSL encryption and access controls — to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be completely secure, and ch999 cannot warrant the absolute security of information transmitted to or from the Platform.

10. Limitation of Liability

To the maximum extent permitted by applicable law, ch999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption, even if ch999 has been advised of the possibility of such damages.

ch999's total liability to you for any claim arising from or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your ch999 account during the 30-day period immediately preceding the event giving rise to the claim.

ch999 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. Access to the Platform may be suspended for maintenance, upgrades, or circumstances beyond ch999's reasonable control. ch999 will endeavour to provide advance notice of planned maintenance periods wherever practicable.

11. Amendments to These Terms

ch999 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, ch999 will update the "Last Updated" date at the top of this document and, where appropriate, notify registered players via email or an in-platform notification. Your continued use of the ch999 platform following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree with the revised Terms, you must cease using the Platform and request account closure.

12. Governing Law and Disputes

These Terms & Conditions shall be interpreted and governed in accordance with generally accepted principles of online gaming law applicable to platforms operating in the Bangladesh market. Any dispute arising from or in connection with these Terms that cannot be resolved through ch999's internal complaints procedure shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.

If you have a complaint about ch999's products or services, you should first contact the ch999 support team via live chat or email. ch999 is committed to resolving all legitimate complaints fairly, promptly, and in good faith. ch999 will acknowledge your complaint within 24 hours and provide a substantive response within 5 Bangladesh Standard Time business days.

13. Contact Information

If you have any questions about these Terms & Conditions or require clarification on any clause, please contact the ch999 support team. Support is available 24 hours a day, 7 days a week, including all Bangladesh public holidays, via live chat from within the Platform.

Email (plain text — not a link): support at ch999.io

Support operating hours: 24/7, Bangladesh Standard Time (BST, UTC+6).

ch999 will never ask for your account password or full payment card details via any support channel. If you receive a communication claiming to be from ch999 that requests such information, treat it as fraudulent and report it immediately.